When his phone vibrates, Zimbabwean e-hailing driver Tapfuma Gumbo hesitates. It’s just gone 8.56pm on a Friday and he’s received a trip request from a client named “Sasha12”. It’s a prime time for his business, but his gut warns him to be cautious.

“After 8pm, it is difficult to pick up clients. I can’t take people with zero rides,” Gumbo tells the FM — a reference to ride-hailers who have not used the application before...

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